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    Privacy Policy

    This Privacy Policy describes how Brand Developers Limited, VAT Number 245 8623 86 (collectively ‘we’, ‘us’ or ‘our’) protect and manage your personal information and comply with the Information Privacy Principles contained in the NZ Privacy Act 2020 (Privacy Act) and the General Data Protection Regulation - 2016/679 (GDPR) and applicable national legislation. Brand Developers Limited are the controller of your personal information as defined under the GDPR. We can be contacted c/- 49 Greek Street, London, United Kingdom, W1D 4EG if you are based in the United Kingdom and have questions regarding our use of your personal information.

    The Privacy Act defines personal information as information about an identifiable individual.

    This Privacy Policy applies to individuals that browse our website or place orders for our products and services. By providing your personal information to us and continuing to browse the website, you consent to the collection, storage, disclosure, use and transfer of your personal information as described this policy.

    COLLECTION OF YOUR PERSONAL INFORMATION

    We collect personal information from you for the purpose of fulfilling your purchase order, dealing with enquiries, offering you products that may be of interest to you and to perform market research.
    We will collect your personal information directly from you (for example, when you place an order or in response to your queries). We also collect cookies from your computer, which assists us in customising your experience on our website. Please see our cookie policy for further information. We may also collect other information about you, or your use of our goods or services..

    The type of personal information that we collect includes your full name, billing and delivery addresses, phone number, an alternate phone number, E-mail address, date of birth, Government ID details communications with us about your order or questions about our products, reviews you post about products you have purchased and your order information and history. We also collect technical data about the way you interact with our website such as your IP address and the pages you navigate to when browsing and placing an order. Where you pay for products by card, your credit card payment information is collected by us and sent directly to Stripe® (Stripe® are the third party we appoint to process your card details and facilitate the payment process). Stripe® then process the payment using your card information. No identifiable credit card information is retained by us. If you use PayPal to pay for products, you will be redirected to their website to make the payment. Please see PayPal’s privacy policy for information about how they process your personal information.

    ANONYMITY

    You are not required to provide us with your personal information. But if you do not provide all the personal information we request, we may not be able to provide our services to you.

    LEGAL BASES FOR PROCESSING

    We are required to process your personal information under the GDPR on one of the specified legal bases. We will hold, use and disclose personal information about you only for the primary purpose for which we have collected it and related purposes including:

    • to fulfil the terms of a contract when you place an order with us to facilitate your purchase order, including delivery and payment collection, if necessary;
    • on our legitimate interests of analysing trends in and marketing other goods and services we provide that may interest you in future and in managing our relationship with customers and suppliers and some additional after sales communications such as a product recalls or relevant additional information that might come to light about the product you purchased. Your name, telephone number and address information is retained when making a purchase by telephone. This information can then be used to provide a more efficient service for subsequent purchases made by telephone. Records of your order history are retained so our customer service team are able to assist with questions, warranty claims and other aftersales assistance that may be required;
    • with your consent, for example when asking us a question about a product or communicating with our customer services team so we can respond to your enquiry; and
    • when under a legal obligation to do so.

    SHARING YOUR DATA

    We may disclose your personal information to third parties, including our service providers such as delivery companies, IT service providers, payment system operators and our related companies. Some of our service providers provide services to us from overseas locations and we may in order to receive those services occasionally transfer personal information overseas, predominantly to the Asia Pacific Region. This includes personal information from individuals based in the EEA and United Kingdom.

    Where personal information is transferred out of the EEA and / or the United Kingdom, we ensure that appropriate security measures and contractual safeguards are put in place in order to protect your personal information and afford you the same rights and protections that are in place under the GDPR. If you wish to know more about the countries we transfer your data to and the safeguards we put in place, please contact us using the contact details at the bottom of this Privacy Policy.

    ACCESSING, CORRECTING OR DELETING YOUR PERSONAL INFORMATION

    We take reasonable steps to make sure that the personal information which we collect, use or disclose is accurate, complete and up-to-date.

    If you wish to access, update, or correct your personal information which we hold, please contact our Customer Service team: customerservice@branddevelopers.co.uk We will take reasonable steps to comply with such requests and providing you with a copy of it. We may refuse to provide you with certain information where required by law.

    YOUR DATA RIGHTS (GDPR)

    Where the GDPR applies to you, you have certain rights as a data subject in relation to your personal information which you can exercise by contacting us at the contact details provided at the end of this Privacy Policy. You have the right to:

    ·         request access to and a copy of the personal information we hold on you;

    ·         request rectification of personal information that you believe is incorrect or incomplete;

    ·         withdraw your consent to our processing of your personal information where this is based on your consent;

    ·         request erasure of your personal information in some circumstances, but not in cases where, for example, we are legally obligated to retain such data;

    ·         unsubscribe from marketing and mailings, this can also be done by clicking on an unsubscribe link in an email;

    ·         request that the processing of your personal information be restricted in certain circumstances;

    ·         object to processing which is based on our or another party's legitimate interests for reasons related to your specific situation; and

    ·         transfer your data (known as data portability) in certain circumstances by requesting a copy of the personal information we hold on you in a structured format that you can then transfer to another recipient.

    HOLDING & SECURING YOUR PERSONAL INFORMATION

    We take reasonable steps to both protect your personal information and to destroy or de-identify it when it is no longer required, including through a range of physical and electronic security measures.

    We implement technical and organisational measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to personal information we process. We use a range of security measures to protect the personal information that we hold, including by placing confidentiality requirements on our staff members and service providers and applying all best practices to keep all databases secure.

    PROCEDURE FOR COMPLAINTS

    If you believe that we have failed to comply with the Privacy Act, GDPR and/or this Privacy Policy, you may lodge a complaint with our Privacy Officer on privacy@branddevelopers.co.nz

    In the EEA and United Kingdom, you may also contact your local supervisory authority if you do not feel we have dealt with your complaint to us in a satisfactory manner under the GDPR. You can also contact us by mailing Brand Developers Limited c/- 49 Greek Street, London, United Kingdom, W1D 4EG if you are located in the United Kingdom and need to contact us regarding your data protection concerns.

    FINDING OUT ABOUT OUR MANAGEMENT OF PERSONAL INFORMATION

    If you would like to find out more about our management of personal information or our approach to privacy, please contact our Privacy Officer:

    E-mail:privacy@branddevelopers.co.nz.